Get In Touch With Us

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Customer or Vendor? - Step 1 of 5

Are you a Customer or a Vendor? *

Customer
Vendor

Greetings Customer, please let us know how we can support you. *

Order & Delivery
Pre-Purchase / General Enquiry
Account / Website
Feedback / Suggestions
Skin Reaction / Safety Concern
Returns & Refunds
Formal Complaint
Product Issue / Quality Concern
Something Else

Greetings Vendor, please let us know how we can support you. *

New Vendor Application
Partnership / Collaboration Proposal
Order Fulfilment / Shipment Status
Product Sample Submission
Invoice / Payment Enquiry
Manufacturing & Production Support
Packaging / Label Supply
Compliance / Documentation
Other Vendor Enquiry

Vendor Name *

Website / URL

Please provide your official website or portfolio.

Your Name *

Job Title *

Email *

Phone Number

(optional but recommended)

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Complaint Category *

Order Number *

Found in your order confirmation email or via your account once logged in.

Date of Purchase / Issue *

Order & Delivery Issue Type

Product Name (if known)

Feel free to add a list of items in a comma format.

Enquiry Type *

Other Enquiry Type *

If 'Other' please specify in the next step.

Resolution Preference

Let us know how you’d like us to resolve this issue. Availability may depend on order status and courier confirmation.

Issue Type *

Order Reference

Found in your order confirmation email or via your account once logged in.

Account Identifier

If different from the email provided.

Device

Information provided dramatically speeds up debugging

Operating System

Browser

Information provided dramatically speeds up debugging

Product Name *

Batch / Lot number *

Found on the product packaging.

Type of Concern *

Severity Level *

This form is not intended to provide medical advice. If you are experiencing severe or ongoing symptoms, please seek professional medical attention.

Onset Timing *

Other Products Used

Please tell us about any other products that you use.

Product Name *

Quantity to return

Selected Value: 1

Return / Refund Type *

Reason for Return *

Item Condition *

Preferred Resolution *

Subject to our Returns & Refunds Policy.

Complaint Summary *

Please clearly outline the issue, what went wrong, and why you are dissatisfied.

Preferred Resolution

Preferences are considered but not guaranteed and are subject to our policies.

Complaint Issue Type *

Please Specify *

When Did You Notice the Issue? *

Product Opened Before Issue Noticed?

Yes
No
Unsure

Stored as Directed?

Yes
No
Unsure

Where Did You Purchase? *

Our Website
Amazon
Etsy
Shop
Shopify
Ebay
TikTok
Other / Unsure

Feedback Type *

Product Experience
Website / Online Store
Delivery & Packaging
Customer Service
General Suggestion

Overall, how would you rate your experience? *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

How likely are you to recommend us to a friend? *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Inquiry Type *

How can we help? *

Please describe your enquiry in as much detail as possible so we can direct it correctly.

Permission for Follow-Up *

I’m happy for Yubotanics to contact me about my feedback.
No thanks.

We’ll only contact you if clarification is needed.

File Upload (Required) *

Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.

Required for QA or Returns & Refunds. Please ensure the file size does not exceed more than 25MB.

File Upload (Optional)

Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.

Please ensure the file size does not exceed more than 25MB.

Vendor

Vendor Type *

Intended Use *

Production type *

Sample Quantity *

Unit *

Packaging / Label Supply *

Primary packaging
Secondary packaging
Labels
Printed materials
Protective / transit packaging
Sustainable packaging solutions
Custom packaging solutions
Structural packaging design
Packaging prototyping / sampling
Artwork support / pre-press
Printing services
Finishing services
Fulfilment / kitting
Warehousing / storage
Logistics / distribution support
Other (please specify)

This information helps us understand your capabilities and assess suitability. Selection does not guarantee engagement or onboarding.

Please specify the packaging / label supply *

Material Type *

Paper | Cardboard / paperboard
Corrugated board | Kraft paper
Coated paper | Uncoated paper
Recycled paper | FSC / PEFC certified paper
Plastic (unspecified) | Recycled plastic (PCR)
PET | rPET
HDPE | LDPE
PP | PVC
Glass (clear) | Glass (amber / coloured)
Recycled glass | Aluminium
Tinplate / steel | Plastic films
Paper films | Laminated films
Mono-material films | Paper labels
Synthetic labels | Clear film labels
Foil labels | Shrink-sleeve materials
Compostable materials | Biodegradable materials
PLA / bio-plastics | Cellulose-based materials
Mixed / composite materials | Other (please specify)
Other (please specify)

Please Specify The Material Type *

Print / Finish Capability

Digital printing
Offset printing
Flexographic printing
Foil stamping
Embossing / debossing
Matte / gloss finishes
No printing (plain packaging)
Other

Please select the printing and finishing techniques you can support. Use the field below to provide any relevant details or limitations.

Please Specify The Print / Finish Capability *

Batch Size Capability (MOQ) *

Up to 10 units / litres (pilot only)
10–100 units / litres
100–1,000 units / litres
1,000+ units / litres
Flexible / scalable

Lead Time *

Immediate / in stock
1–2 weeks
3–6 weeks
6–12 weeks
12+ weeks

Capacity Availability Timeframe *

Immediately available
Within 1 month
3–6 months
6+ months
By agreement / flexible

Geographic coverage *

Purchase Order (PO) Number *

As stated on your purchase order or order confirmation.

Order Date

Courier / Freight Provider

Name of courier or freight provider, if known.

Tracking / Shipment Reference

Courier or freight tracking number.

Current Order Status *

Issue Type *

Please select the option that best describes the reason for this fulfilment or shipment enquiry.

Revised Expected Dispatch / Delivery Date

Purchase Order (PO) Number (optional)

Invoice Number *

Please enter the invoice number related to your enquiry. This helps our finance team locate and review the correct record.

Invoice Date

If known.

Invoice Amount

As stated on the invoice.

Currency *

Payment Status *

Certifications Held

GMP (ISO 22716 – Cosmetics GMP)
ISO 9001 (Quality Management)
ISO 14001 (Environmental Management)
ISO 45001 (Health & Safety)
BRCGS (where applicable)
FDA registered facility (if non-UK/EU)
Other

Remittance Reference

Enter the payment reference or transaction ID used when the invoice was paid. This helps us match your payment to the correct invoice.

Compliance Region *

Please select the primary regulatory region relevant to your operations or supplied products.

Compliance Status

Document Type Required

Deadline Required

Requests are handled according to our internal review timelines. Deadlines are not guaranteed.

Strategic Objective / Proposal Summary *

Briefly outline the objective of the partnership, the proposed collaboration, and why this is strategically relevant to Yubotanics.

Commercial Model *

Indicate the intended commercial structure. Proposals without a clear commercial model may not be progressed.

Target Markets *

United Kingdom
Ireland
European Union (EU)
United States
Canada
Australia
New Zealand
Middle East
Asia-Pacific (APAC)
Japan
South Korea
China
India
Africa
Latin America
Global / Multi-region
Online / DTC only
Wholesale / Retail only
Hospitality / Corporate
Other (please specify)

Regions / countries

Target Market (please specify) *

Target Sample Delivery Date *

Concern Complaint Purchase?

Products / Services Offered *

Briefly describe the products or services you supply, including key capabilities, materials, or specialisms. Please focus on what is relevant to Yubotanics rather than general marketing information.

Urgency / Business Impact *

Low
Medium
High

Company Address / Facility Location *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Supporting documentation (optional)

Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.

Please upload any relevant documentation that supports your application. This may include compliance certificates, safety data, specifications, or test reports. Providing accurate documentation helps us assess suitability more efficiently.

Message / Additional Details *

Please provide a brief overview of your enquiry, including any relevant details that will help us direct your message to the right team.

Checkboxes *

I have read and agree to the Privacy Policy and consent to the processing of my personal data for the purpose of responding to this enquiry.

Confirmation of policy awareness *

I confirm that this request is subject to the Returns & Refunds Policy.

Complaint acknowledgment / policy statement *

I confirm that the information provided is accurate and that this submission constitutes a formal complaint under Yubotanics’ Complaints Policy.

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