Yubotanics Privacy Policy

Last updated: 26/11/2025

Yubotanics (“we”, “us”, “our”) is committed to safeguarding the personal information of every customer, visitor, and stakeholder who interacts with our brand. As a modern skincare startup, we operate with transparency and stay aligned to UK GDPR, the Data Protection Act 2018, and industry best practice. This policy outlines what data we collect, why we collect it, how we use it, and the controls you have.

1. Who We Are

Yubotanics is a UK-based skincare company specialising in oat-forward and sensitive-skin-focused products.
For any questions relating to your data, you can contact us at:

Email: support@yubotanics.com
Address: [Insert Registered Business Address]

2. Information We Collect

We collect information to deliver a seamless customer experience, strengthen our service, and meet regulatory obligations.

A. Information You Provide Directly

Name
Email address
Delivery and billing address
Phone number
Payment details (processed securely by our payment partners – we never store card numbers)
Account login details, if you create an account
Order history and communication preferences
Messages sent through our contact forms, email, social channels, or customer service

B. Information Collected Automatically

IP address
Device information and browser type
Site usage activity and browsing behaviour
Cookies and tracking tools (see “Cookies” section)

C. Third-Party Data

We may receive information from:

Payment processors (e.g., Stripe, PayPal)
Delivery partners
Marketing partners or advertising platforms
Website analytics tools

3. How We Use Your Information

We use your information to run a tight, customer-focused operation and ensure a frictionless digital experience.

Operational Purposes

Processing and fulfilling orders
Providing customer support
Managing returns, refunds, and product issues
Sending order confirmations and shipping updates
Maintaining your online account

Service Improvement

Enhancing site functionality and usability
Analysing product performance and customer trends
Quality assurance and fraud prevention

Marketing (Only With Your Consent)

Email newsletters
Product launches and promotions
Abandoned basket reminders
Personalised recommendations

You can opt out at any time.

4. Legal Basis for Processing

Under UK GDPR, we process your data using the following grounds:

Contractual obligation: to fulfil your orders.
Legitimate interests: improving the website, fraud prevention, service efficiency.
Consent: marketing communications and non-essential cookies.
Legal compliance: maintaining records required by UK law.

5. Sharing Your Information

We operate a controlled partner ecosystem. We only share your data with:

Payment providers (for secure transactions)
Delivery partners (to get products to you)
IT and hosting partners (to maintain the platform)
Marketing and analytics partners (for ad performance and insights)

We never sell your personal data to third parties.

All partners are contractually required to comply with data protection standards.

6. International Transfers

If our service providers process data outside the UK, we ensure they meet adequate data-protection standards through:

UK adequacy regulations; or
Standard Contractual Clauses (SCCs)

7. How Long We Keep Your Information

We retain data only for as long as necessary:

Order data: up to 7 years for accounting and legal purposes
Marketing data: until you withdraw consent
Account data: for the life of your account
Cookies: according to cookie type (see cookie policy)

8. Your Rights

Under UK GDPR, you can exercise the following rights at any time:

Access – request a copy of the personal data we hold
Rectification – correct inaccurate information
Erasure – request deletion of your data (unless legally required to retain)
Restriction – limit how your data is processed
Objection – object to marketing or legitimate interest processing
Data Portability – request data transfer in a usable format

To exercise these rights, contact support@yubotanics.com.

9. Cookies

We use cookies and similar technologies to:

Keep your site preferences
Make the website function properly
Analyse performance and behaviour
Deliver personalised ads, where consented

You can manage cookies at any time via your browser or our cookie banner settings.

10. Children’s Privacy

Our site is not intended for individuals under 16. We do not knowingly collect data relating to children.

11. Data Security

We deploy modern security controls to protect your information:

Encrypted data transfers (HTTPS)
Secure payment gateways
Access-controlled systems
Continuous monitoring and threat-prevention tools

While no system is ever flawless, we apply industry-standard measures to mitigate risk.

12. Changes to This Policy

We may update this policy to reflect changes to our operations or legal requirements.
Any updates will be posted on this page with an updated “Last Updated” date.

13. Contact Us

For any privacy queries, complaints, or data requests: