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Yubotanics – Returns & Refunds Policy

Last updated: [Insert Date]

At Yubotanics, we operate with transparency and a customer-first mindset. This policy outlines how returns, refunds, and exchanges work when purchasing from our website. Your statutory rights under UK law remain fully protected.

1. Eligibility for Returns

Due to the nature of personal-care and skincare products, we follow strict hygiene standards.

You may return items within 14 days of receiving your order if they meet all the following criteria:

  • Unused

  • Unopened

  • In original, sealed packaging

  • In resaleable condition

  • Accompanied by proof of purchase

We cannot accept returns on products that have been opened, tested, or used.

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless faulty:

  • Opened skincare products

  • Items showing signs of use

  • Products without original packaging

  • Free gifts or promotional samples

3. Faulty, Damaged, or Incorrect Items

If your item arrives:

  • Faulty

  • Damaged

  • Leaking

  • Incorrect

Please notify us within 7 days of delivery.

Contact us at support@yubotanics.com with:

  • Your order number

  • Clear photos of the item and packaging

  • A brief description of the issue

Once reviewed, we will arrange a replacement or full refund.
You will not be charged for return shipping on faulty or incorrect items.

4. Refund Process

Once your return is:

  • Approved

  • Received

  • Inspected

We will issue a refund to your original payment method.

Refund Timelines

  • Processing by Yubotanics: 3–5 working days

  • Processing by your bank or card provider: up to 10 working days

Shipping fees are only refunded if the item arrived faulty, damaged, or incorrect.

5. Exchanges

We do not offer direct exchanges.

If you would like a different product:

  1. Return your eligible item for a refund

  2. Place a new order for the replacement product

This ensures clarity, speed, and traceability for both parties.

6. Returning Your Item

To initiate a return, email us at:

support@yubotanics.com

We will confirm eligibility and provide all return instructions.

Returns must be shipped using a trackable method.
We cannot be responsible for items that are lost or damaged during a customer-initiated return.

7. Orders Lost in Transit

If your parcel does not arrive:

  • Contact our support team

  • We will investigate with the courier

  • Once confirmed lost, we will issue a replacement or refund

8. Changing or Cancelling an Order

If your order has not yet been dispatched, we may be able to:

  • Change the delivery address

  • Modify the order

  • Cancel the order

Contact us immediately: support@yubotanics.com

Once the order has shipped, standard returns processes apply.

9. Promotional Items & Bundles

If you return items purchased under a promotion (e.g., bundles or discounts):

  • Refunds are calculated proportionally

  • Free gifts must also be returned unused and unopened

  • If gifts are not returned, the retail value may be deducted from the refund

10. Policy Updates

We may update this policy to reflect regulatory requirements or operational improvements.
Changes will be posted on this page with the updated “Last updated” date.