Yubotanics – Shipping Policy

Last updated: [Insert Date]

This Shipping Policy outlines how we process, dispatch, and deliver orders placed through the Yubotanics website. We operate with a service-first mindset and aim to maintain a predictable, reliable delivery experience for all customers.

1. Where We Ship

United Kingdom (Mainland UK)

We currently ship across Mainland UK, including England, Scotland, and Wales.

Northern Ireland, Channel Islands & Isle of Man

These locations may incur extended delivery timelines and additional charges.
We will display this during checkout where applicable.

International Shipping

International delivery will be introduced in a later phase of our rollout.
For now, orders are limited to the UK.

2. Delivery Options & Estimated Timelines

Standard Delivery (Mainland UK)

Estimated: 2–4 working days
Operated via trusted courier partners
Tracking provided where available

Express Delivery (Where Available)

Estimated: 1–2 working days
Cut-off times apply

Delivery timelines may fluctuate during peak seasons, restock windows, extreme weather, or courier delays.

3. Dispatch Times

Orders are processed Monday–Friday, excluding UK public holidays.

Orders placed before 12:00pm: typically dispatched same day
Orders placed after 12:00pm: dispatched the next working day
Orders placed on weekends or holidays: processed on the next working day

During high-demand periods, dispatch times may extend by 1–2 days.

4. Shipping Costs

Shipping fees are displayed at checkout and may vary based on:

Order weight
Delivery location
Delivery speed
Courier surcharges

Free delivery promotions may be offered periodically.
When active, terms will be clearly displayed on our website.

5. Order Tracking

Once your order has shipped, you may receive:

A tracking link
Courier reference number
Delivery status updates

Tracking availability depends on your chosen service level.

6. Delivery Issues

A. Incorrect Address Entered

If an address is entered incorrectly, contact us immediately at support@yubotanics.com.
If the order has:

Not yet shipped → we may be able to amend it.
Already shipped → we cannot redirect it; the order may return to us.

Re-delivery charges may apply.

B. Missed Delivery or Failed Attempt

Couriers may:

Attempt redelivery
Leave the parcel in a safe place
Redirect to a collection point

Uncollected parcels that return to us can be resent, but re-delivery fees may apply.

C. Lost Parcels

If your parcel has not arrived within the expected timeframe:

Contact us at support@yubotanics.com
We will raise an investigation with the courier
Once confirmed lost, we will issue a replacement or refund

No customer should bear courier failures—we’ll resolve it for you.

D. Damaged Parcels

If your parcel arrives damaged:

Photograph the box and product
Contact us within 7 days

We will review and arrange a replacement or refund.

7. Pre-Orders & Out-of-Stock Items

When pre-orders become available:

Dispatch timelines will be clearly displayed
Orders containing both pre-order and in-stock items may ship together
Split-shipping will be evaluated on a case-by-case basis

8. Customs, Duties & Taxes (International – Future Use)

When international shipping launches:

Customers will be responsible for local duties, customs fees, and taxes
These will vary depending on jurisdiction

This section will be expanded upon launch.

9. Contact Us

For any delivery or logistics questions, our support team is available:

Email: support@yubotanics.com

We aim to respond within 24–48 hours during working days.